Shipping policy

ORDER PROCESSING

Please allow for 5 business days to process your order. Expect an email within 7 business days to let you know when your order is on its way or available for pickup. 

STORE PICKUP - 1297 Kelly Lake Road, Sudbury

Orders can be picked up daily from 8 am - 5pm at the Fisher Wavy Store location on Kelly Lake Road. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "Continue to shipping" button. Local delivery is available for addresses within 20km of the shop. If the Local Delivery button does not appear at checkout, your order is not eligible for local delivery. 

Orders placed before 12 pm during store hours will be delivered within 5 business days. When your order is ready for delivery you will receive an email with tracking information. 

FLAT RATE SHIPPING

Orders are generally shipped within 5 business days. A flat rate shipping fee of $20 applies to order shipping within Ontario. We do not ship outside of Ontario. 

REFUNDS AND EXCHANGES

We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the order amount minus the shipping cost for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@northernsafetygear.ca with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please don't hesitate to email us at info@northernsafetygear.ca.